Return and Refund Policy

UR Trading Return and Refund Policy

Thank you for choosing UR Trading. We strive to ensure that you are completely satisfied with your purchase. Please review our return and refund policy below to understand your rights and our process.

1. Returns

  • Eligibility: Items must be returned in their original condition, unused, and with all original packaging and tags intact. Certain products, including but not limited to perishable goods and customized items, are not eligible for return.
  • Timeframe: Returns must be initiated within 7 days from the date of receipt. Returns requested after this period will not be accepted.
  • Return Process: To initiate a return, please contact our Customer Service team at  with your order number and reason for the return. We will provide you with detailed instructions on how to return your item.

2. Refunds

  • Processing: Upon receipt and inspection of the returned item, we will notify you via email regarding the status of your refund. Refunds will be processed within 7 business days from the date of inspection.
  • Method: Refunds will be issued to the original payment method used for the purchase. Please note that processing times may vary depending on your bank or credit card provider.
  • Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the total refund amount.

3. Exchanges

  • Policy: We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

4. Damaged or Defective Items

  • Notification: If you receive a damaged or defective item, please contact us immediately at sales.urtradingllc@gmail.com with your order number and detailed information about the issue, including photos if possible.
  • Resolution: We will either provide a replacement or issue a full refund for damaged or defective items at no additional cost to you.

5. Contact Us

For any questions or concerns regarding our return and refund policy, please reach out to us:

  • Email: sales.urtradingllc@gmail.com
  • Phone:  +1(281)303-3942
  • Address: 15000 W Airport Blvd, Sugar Land, Texas

Thank you for shopping with UR Trading. We value your business and are committed to providing you with exceptional service.